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Clause 9: Performance evaluation

Check whether the ISMS is working — with data, audits and leadership review.

9.1 Monitoring, measurement, analysis and evaluation

Decide what to measure, how, when, and who analyses the results.

What auditors look for

Meaningful metrics that are reviewed.

Typical evidence

Metrics/KPI dashboard and reports.

Playbook

9.1 Monitoring, measurement, analysis, and evaluation
Evidence you need to provide
  1. A list of what you measure: what, how, when, who measures and who reviews the results.
  2. Measurement results such as dashboards or monthly reports.
  3. Proof results were reported at management review.
  4. Be able to explain what a result means and what was done about it.
Policies & documents
  1. Information security objectives plan
  2. Human Resource Security Policy

9.2 Internal audit

Audit the ISMS at planned intervals against your own requirements and the standard, using an audit programme, with impartial auditors.

What auditors look for

A full audit cycle covering the scope; findings followed up.

Typical evidence

Audit programme, audit reports, auditor competence.

Playbook

9.2.1 Internal Audit - General
Evidence you need to provide
  1. Your internal audit plan covering the whole programme over a set period.
  2. Internal audit reports with clear results.
  3. Proof findings were fixed.
  4. Be able to explain how audits are scheduled.
Policies & documents

Internal audit procedure

9.2.2 Internal Audit Program
Evidence you need to provide
  1. Your audit programme: frequency, methods, responsibilities and reporting.
  2. Records showing auditors were independent of the work they checked.
  3. Proof audit results reached the relevant managers.
  4. Be able to explain how auditors are chosen.
Policies & documents

Internal audit procedure

9.3 Management review

Top management reviews the ISMS regularly, considering defined inputs and producing decisions on improvements and changes.

What auditors look for

All required inputs covered and decisions recorded.

Typical evidence

Management review minutes and actions.

Playbook

9.3.1 Management review - General
Evidence you need to provide
  1. Your management review schedule.
  2. Meeting minutes showing the review happened as planned.
  3. Attendance records showing top management took part.
  4. Leadership should be able to explain the main outcomes.
Policies & documents
  1. Management review procedure
  2. Risk Management Policy
9.3.2 Management review inputs
Evidence you need to provide
  1. Your management review agenda covering all required topics.
  2. Minutes showing each topic was discussed, including changes in issues and interested parties, results of measures, audits, incidents and feedback.
  3. Input packs or reports prepared for the meeting.
  4. Be able to explain how inputs are gathered.
Policies & documents

Management review procedure

9.3.3 Management review results
Evidence you need to provide
  1. Your management review minutes with decisions and actions.
  2. Actions with owners and deadlines, and proof of progress.
  3. Decisions on changes to the programme and resources needed.
  4. Be able to explain what changed because of the last review.
Policies & documents

Management review procedure